WE ARE PREPARED FOR YOUR ARRIVAL 

Come and enjoy legendary moments safely

How do we ensure your stay is safe?

  • We have adapted all our processes taking into account the necessary biosecurity measures to prevent any disease, increasing the frequency of cleaning and disinfection in public spaces, focusing on the reception, rooms, door handles, public bathrooms, room keys, among others.
  • To protect the environment and your health, we use chemical-free steam disinfection processes.
  • Our staff is trained in biosecurity and handling of cleaning and disinfection protocols.
  • We ensure the use and provision of protective equipment for all personnel who will be in contact with you.
  • In the spaces used by our staff, cleaning frequency has been increased, focusing on areas of frequent contact such as entrances, changing rooms, laundries, and offices.
  • We provide information about the basic protection measures that we all must follow in visible places in the common areas of our entire establishment.
  • To guarantee a safe stay, we only open under prior reservation.

How will we accommodate you now?

  • At Hacienda El Porvenir, we will welcome you and verify that you are wearing your mask to take care of us all (remember that the use of a mask in common areas is mandatory).
  • We will disinfect your luggage upon arrival.
  • We will provide with antibacterial gel formulated with 70% alcohol to disinfect your hands, the first dispenser will be located in the parking area so that you can use it as soon as you get off your vehicle. Throughout the house, you will find more dispensers located strategically.
  • We will ask you to disinfect your footwear in our disinfection trays located in the designated areas.
  • We will receive you in one of our cozy rooms, there we will take your temperature and fill out a symptom questionnaire while you enjoy our delicious canelazo with the delicious empanaditas.
  • We give you the keys to your room disinfected and they are also disinfected when the keys are returned.

Use of facilities and community guidelines  

  • At the entrance of all the common areas and rooms you will find a bottle of antibacterial gel and another of alcohol for your use during the stay, at the end you must leave them where you found them. These bottles are also disinfected several times a day.
  • You can try our delicious food in our restaurants taking into account the scheduled times for breakfast, lunch, and dinner.
  • The restaurant areas will be completely disinfected before and after each service.
  • Wear your mask when you are indoors with other people.
  • Wash your hands frequently.
  • Keep physical distancing between yourself and other people.

Protocols for activities 

  • You must fill out a risk disclaimer document in order to carry out any activity you want.
  • All our equipment will be checked and disinfected with alcohol at the beginning and end of your activity.
  • The tour guides will give you a safety talk in designated areas. 
  • To maintain social distance during the talks, we will use our condor flight technique, the distance of a condor’s wingspan will mark an adequate distance from one end to the other. 

Apu Mountain SPA

  • You and your group can use the spa exclusively during 45 minutes.
  • At the end of each hour, our staff will properly clean and disinfect the area.